There's 
a picture of Pam Bochel in yesterday's Press & Journal. Pam works at the wholefood co-operative in Inverness. It's a real co-op or at least one could say it is a lot different from the uncaring chain-store creature that dominates Nairn.
A few years ago this observer used to shop there when in Inverness but found the staff unhelpful. The final straw was when being told bluntly that something wasn't available. I stood there waiting for some more information about when it would be in or words of sympathy etc. Nothing was forthcoming.
a picture of Pam Bochel in yesterday's Press & Journal. Pam works at the wholefood co-operative in Inverness. It's a real co-op or at least one could say it is a lot different from the uncaring chain-store creature that dominates Nairn.A few years ago this observer used to shop there when in Inverness but found the staff unhelpful. The final straw was when being told bluntly that something wasn't available. I stood there waiting for some more information about when it would be in or words of sympathy etc. Nothing was forthcoming.
'Well I'll just go somewhere where I can get some then,' I said and haven't been back since.
Maybe I should make the effort once more because I'm sure Pam would be a lot more helpful in a similar situation.
I've never been to this co-op but perhaps the gurn should start a boycott campaign on the back of such tardy treatment? Better still don't give them any publicity as clearly they don't deserve our custom as shoppers. I wonder if they treat all their customers like that, if so, how have they managed to stay open for 21 years?!
ReplyDeleteMy experience was at least 10/12 years ago but that shows how long a bad one can influence thinking.
ReplyDeleteI'll go back soon and report back but I'm sure it'll be very nice if Pam is on the till :-)
You need some positive therapy (retail) to help you overcome this experience Graisg
ReplyDeleteGraisg - give Highland Wholefoods another chance! They are having an open day tomorrow, Saturday - there will be tastings and apparently some freebies (rumour has it that there may be some organic cider)... and there will be friendly helpful staff. Maybe you will find that things have changed for the better over the last 10 years!
ReplyDeleteWork commitments in the morning and the visit of Rothes to Station Park in the Scottish Cup in the afternoon mean I'll have to pass. Any samples of organic cider can be delivered to Gurn HQ for on-line review purposes however.
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