There was discussion about the controversial appointments system last night at River CC’s
monthly meeting in the URC Church Hall. Liz told those present:
“I get phone calls just about on a daily
basis from people raising concerns about it. Initially I was telling them to
complain to the GP practice but now I’m saying, as well as complain to them,
they should also complain to Gary Coutts, Chair of NHS Highland, because I’ve
heard from other people that have complained that there’s just a standard
letter being sent back and they feel that it’s not properly
being investigated. I was advised that they could complain to both points on
the same issue.”
Liz went on the say that the problem was
going to be on the agenda for the District Partnership meeting. The meeting of
this newly formed committee is open to the public and takes place on the 8th
of March, there is more information about this meeting on this web page here.
There then followed a discussion that included
contributions from councillors and members of the public. It seemed to this
observer however that the majority of those present had not had occasion to use
the system yet but although they did not thus feel qualified to comment
themselves, they agreed to write to Gary Coutts and the Surgery in view of the
large number of complaints that seem to be surfacing in the community.
2 comments:
I see that Ms Graham has talked to the ladies of Croy about the new system.(NT 12/2/13) Perhaps she may feel able to do the same to a meeting of the Lodgehill patients. I also hope that when she tries to sell the system to other practices she will be honest enough to tell them that there is not wholesale acceptance by either doctors or patients.
CJ
You will see in the press release above anon (from Barbara Graham) that the practice readily admit that not everyone is happy with the new system.
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