Nairn Doctors Surgery Appointments System – Provost gets complaints almost every day

There was discussion about the controversial appointments system last night at River CC’s monthly meeting in the URC Church Hall. Liz told those present:

“I get phone calls just about on a daily basis from people raising concerns about it. Initially I was telling them to complain to the GP practice but now I’m saying, as well as complain to them, they should also complain to Gary Coutts, Chair of NHS Highland, because I’ve heard from other people that have complained that there’s just a standard letter being sent back and they feel that it’s not properly being investigated. I was advised that they could complain to both points on the same issue.”

Liz went on the say that the problem was going to be on the agenda for the District Partnership meeting. The meeting of this newly formed committee is open to the public and takes place on the 8^th of March, there is more information about this meeting on this web page here.

There then followed a discussion that included contributions from councillors and members of the public. It seemed to this observer however that the majority of those present had not had occasion to use the system yet but although they did not thus feel qualified to comment themselves, they agreed to write to Gary Coutts and the Surgery in view of the large number of complaints that seem to be surfacing in the community.